Satisfaction Guarantee

Personalized bags & sportswear the way you want it!

We sell blank and custom decorated products and go to great lengths to ensure that all orders are the highest quality and fulfilled accurately and on time. We offer a money back, satisfaction guarantee (less shipping) for blank items provided they are returned within 15-days from receipt of order. Most companies do not offer guarantees on custom products. Once an item gets personalized it can not be reused or resold. Tonys Canvas & Leather offers a limited guarantee for custom products because we care about your satisfaction.

We are not responsible for incorrect sizes, names, or text that you provided us so please make sure all personalization is correct and without errors. If your custom product has flaws or defects in workmanship then we will immediately repair or replace your items (less shipping) within 15-days from receipt of order. Before returning any items, you must notify me and get a return authorization. 

Tonys Canvas & Leather reserves the right to alter the size and/or layout of lettering, logo, or design so that it will fit imprint size restrictions and look attractive on the item ordered.

Returns, Exchanges & Cancellations

Tonys Canvas & Leather offers a Satisfaction Guarantee. If you would like to return or exchange an item, please contact us for a return authorization and we will give you instructions on how to send the item(s) back. Shipping charges are not refundable. You can email us as tonyscanvas@twcny.rr.com or call 315-764-9160.

Each order requires us to order inventory from our distributors. Once an order is received and staged for personalization there are no cancellations unless we have not personalized the items. All cancellations must be done by phone or email and there is a 15% restocking fee for the bags & garments. In the unlikely event that a product is backordered and can not be delivered on time we will contact you immediately via email.